Nov 12, 2019
Keynote speaker, Laurie Guest shares a practical, action-oriented approach to customer service that will positively impact your customers and your bottom line. Laurie is the author of “The 10¢ Decision” and gives you quick tips to make immediate, positive changes in your customer service delivery on today’s show.
An entrepreneur, keynote speaker and author, Laurie Guest is a “go-to-resource” for customer service excellence. For more than two decades, she has shared her practical point of view on customer service and staff development with audiences and companies across the country, blending real-life examples and proven action steps for improvement. Her latest book is The 10¢ Decision: How Small Change Pays of Big, presenting her most sought-after and impactful strategies to find and retain the best staff and highest-quality customers while delivering exceptional guest experiences.
Laurie’s website: https://laurieguest.com/
The 10¢ Decision https://www.tencentdecision.com/
Gift: Free Chapter from “The 10¢ Decision http://bit.ly/10CentChapter
Host Bonnie Groessl, MSN, is a best-selling author, international podcast host and business consultant. Her clients learn how to share their message with people around the world by developing a robust online presence that can include podcasting, publishing, video and blogging.
Bonnie and her husband, Mike Dauplaise, own and operate M&B Global Solutions, a company offering content marketing production and boutique publishing services that fit the needs of entrepreneurs and small businesses who want to accelerate their journey to success.
Check out M&B Global Solutions for more information about content marketing. https://mandbglobalsolutions.com/
Connect with Bonnie at http://bonniegroessl.com/
Facebook page: https://www.facebook.com/CoachBonnieGroessl/
Facebook Group https://www.facebook.com/groups/EntrepreneurMastery/
Questions or comments about today’s show? Schedule a chat with Bonnie at http://meetme.so/BonnieGroessl
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